I just want to refund Days of War because they ruined the game and the only updates they give out are fixing a couple of bugs each month, there are still only like 4 maps, it's buggy as hell and 95% of the time there are 0 global players. I have bought lots of Early Access games, you can't sell someone a Shooter and then change the mechanics and make it completely different and drive all players away from it, the thing that pisses me off is the developers don't care, the refund system is stupid, you can't after 14 days, you can't after 2 hours playtime, that's ♥♥♥♥♥♥♥ ♥♥♥♥♥♥♥♥, it takes me usually 5 hours to know whether I like or dislike a game and you should have unlimited time to refund it as long as it's under the playtime wtf is the point of the 14 days, what if you don't have a PC at the time or it stops working or you can't install it for a while because you ran out of internet or your internet won't work there are tons of reasons. You were given the correct answer to your request. There is a way to contest it? All my requests are closed and it seems there is no way to contact Steam Support to discuss about it. Yes because you do not meet the refund window of LESS than 2 weeks since purchase. Recentrly I asked refund for same games that are in Early Access for ages, not completed and that have still no ETA. It has the same refund rules as everything else. If you don't want to incur the risk of an Early Access game don't buy it. You can call a tail a leg but that doesn't make it a leg.Įarly Access games are provided as is. A game still in Early Access, by definition, is not been released yet. So, a game that its still in Early Access, shouldnt count as a full released game. Steam will obviously see that the play time for the game is less than two hours, so will initiate the refund, which is what's causing the developer to struggle to continue in the industry.Originally posted by NicShadow_IT:Now, its stated in Steam Refund Policies, that a game cannot be refunded if you buyed it more then 14 days before and you played it for 2 hours.Įarly Access games follow the same refund rules Given that Emika Games' Summer of '58 is a survival horror title with a very short playthrough time, around ninety minutes on average, this means players can play the entirety of the game and then ask for a refund. RELATED: Steam Won't Count Download Hours for Microsoft Flight Simulator Refundsįrom a consumer perspective, the refund is a good idea, but it assumes that all games are likely to last longer than the two-hour threshold implemented by Steam. The issue comes down to the fact that customers can ask for refunds, no questions asked, on any game that they've had for less than two weeks, and that they've clocked no more than two hours on. Releasing a short statement on its Twitter page yesterday, Emika Games, the creator of the indie horror game Summer of '58, as well as others, has said that the Steam refund policy has ruined the studio's chance of making any games in the future. However, one indie developer has had so much trouble with it, it's having to quit indefinitely. A few years ago, a refund policy was introduced which, on the surface, sounded like a good idea. While the company is currently busy promoting its upcoming handheld Steam Deck device, life is still continuing on in its gaming platform. There's no doubt that Valve's Steam platform helped to shift gaming into the digital age by allowing PC gamers to download straight onto their computers, rather than purchase from a physical store.
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